JAPAN-ON-LINE eSIM FAQs
When will I receive my JAPAN-ON-LINE eSIM?
You should receive your eSIM details by email within 5–15 minutes of purchase. If you don’t receive the email right away, please check your spam and promotions folders. If you still haven’t received your eSIM within 24 hours, please contact us via email, and we’ll be happy to help.
How do I activate the JAPAN-ON-LINE eSIM?
After purchasing your eSIM, you’ll receive an email containing a QR code, an activation code, and instructions for installing your eSIM. Follow the instructions to install your eSIM before your trip, then connect to the network after you arrive in Japan.
Do I need to unlock my phone to use the JAPAN-ON-LINE eSIM?
Yes. An unlocked (SIM-free) phone with eSIM compatibility is required. Check your device settings to make sure your phone is unlocked. If your device is SIM-locked, please contact your carrier to have it unlocked before your trip.
How can I check if my device supports eSIM?
Most newer devices support eSIM, but compatibility varies by model and region. You can check your device settings for an option such as “Add eSIM” or look for an additional IMEI number. You can also check our eSIM compatibility list.
What should I do with my eSIM after my trip to Japan?
Nothing is required. Once you use up your data allowance or your plan expires, the data service will automatically stop. You can then remove the eSIM from your device if you no longer need it.
How long does my JAPAN-ON-LINE eSIM plan last?
JAPAN-ON-LINE eSIM plans are available with different validity periods, ranging from 8 to 31 days. Please check the plan details before purchase.
Are there any additional charges or hidden fees associated with JAPAN-ON-LINE eSIM?
None. Enjoy your trip to Japan without worrying about hidden fees or unexpected charges.