JAPAN-ON-LINE eSIM FAQs
When will I receive my JAPAN-ON-LINE eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chat box or contact form, and we'll be happy to help!
How do I activate the JAPAN-ON-LINE eSIM?
After purchasing your eSIM, you’ll get an email containing an QR Code, an activation code, and instructions to install the eSIM. Follow the instructions and you should have no issues in activating your eSIM once you arrive in Japan.
Do I need to unlock my phone to use the JAPAN-ON-LINE eSIM?
Yes! An unlocked (SIM-free) phone with eSIM compatibility is required. Check your device for an "Unlocked" SIM, and review our eSIM compatibility list. If there is any indication of "SIM Locked", you will need to unlock your device by contacting you carrier beforehand.
How can I check if my device supports eSIM?
Newer devices should support eSIM if there are no restrictions set. You can also review your device settings and look for a secondary “IMEI” number, or "Add eSIM" section for a quick indication.
What is the process for returning the eSIM after my trip to Japan?
You don’t have to do anything! Once you use up your data allowance or the 30-day period expires, your data connection will automatically stop.
How long does my JAPAN-ON-LINE eSIM plan last?
All JAPAN-ON-LINE eSIM plans are valid for 30 days.
Are there any additional charges or hidden fees associated with JAPAN-ON-LINE eSIM?
None at all! Enjoy your journey in Japan without worrying about hidden charges.